Inbox & Customer Comms That Scales With You
Stop reacting to endless shipper emails. Proactively answer questions, provide updates, and resolve issues — without burning out your ops team.
Customer Communication That Runs Itself – Without Dropping the Ball
Managing and Triaging Incoming Emails
Today
Inboxes fill up fast with status checks, update requests, and delay concerns. Ops teams manually scan, sort, and forward messages — often missing key priorities or reacting too late.
With Novaflow
We automatically ingest and categorize incoming messages by shipment, urgency, and intent — so nothing gets lost or delayed.
Learning From Your Communications
Today
Each rep handles customer conversations differently. Context is scattered across threads, making it hard to respond consistently or train new team members.
With Novaflow
We analyze historical communication patterns to understand how your team talks to customers — and build a knowledge base for consistent, on-brand responses.
Auto-Responding or Suggesting Replies
Today
Reps write the same status emails dozens of times a day. It's slow, repetitive, and adds zero value.
With Novaflow
We draft accurate, contextual replies automatically — or send them directly for routine updates, saving hours every day.