Track & Trace
Stop spending hours chasing trucks and responding to "Where's my freight?" emails — and let automation handle it.
Tracking That Works Without the Busywork
Getting the Customer Request
Today
Status requests come in through email, phone, and chat at all hours. Your team scrambles to find the right shipment info while new requests pile up, creating delays and missed responses.
With Novaflow
We monitor inboxes, calls, and systems to detect customer status requests automatically — and begin tracking the shipment before your team has to lift a finger.
Finding the Truck
Today
Ops spends hours calling carriers, checking portals, or texting dispatch to locate the truck. Data is inconsistent, delayed, or unavailable — and shipments go blind when it matters most.
With Novaflow
We pull tracking data from carrier APIs, ELDs, and driver check-ins in real time — no more manual tracking or waiting on callbacks.
Responding or Proactively Updating
Today
Teams send updates manually, often late or incomplete. Customers feel ignored, trust erodes, and service complaints increase.
With Novaflow
Customers get automated, proactive updates and delay alerts — with clear ETAs and next steps, keeping everyone aligned without the chaos.